What is outsourcing?
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally, [1] [2] and sometimes involves transferring employees and assets from one firm to another. The term outsourcing , which came from the phrase outside resourcing , originated no later than 1981. [3] [4] [5] The concept, which The Economist says "made its presence felt since the time of the Second World War," [6] often involves the contracting of a business process (e.g., payroll processing, claims processing), operational, and/or non-core functions, such as manufacturing, facility management , call center /call centre support). Outsourcing is also the practice of handing over control of public services to private enterprises , [7] even if on a short-term limited basis. [8] Outsourcing includes both foreign and domestic contract...
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